Topics
- My account
- Ordering
- Workshop & Diagnostics
- Warranty
- Turbo Exchange Program
- Returns & Refunds
- Payments
- Shipping & Delivery
My account
1. How do I create an account?
You can register by clicking “My Account” on the top menu and selecting “Register.” Once signed up, you’ll be able to track orders, view invoices, and manage your details.
2. I forgot my password — how do I reset it?
Click “Lost your password?” on the login page. You’ll receive an email link to reset it securely.
3. Can I change my account details?
Yes — log in to My Account → Account Details to update your contact info, address, or password anytime.
4. How do I see my previous orders?
Under My Account → Orders, you’ll find your full order history and downloadable invoices.
5. Is my information safe?
Yes. All data is protected by SSL encryption and handled according to POPIA (South Africa’s Privacy Act).
Ordering
1. How do I place an order?
Browse our products or services, add items to your cart, then proceed to checkout. You can order as a guest or log in for faster checkout.
2. Can I order over the phone or WhatsApp?
Yes — you can place orders by phone or WhatsApp if you prefer personal assistance.
3. Do you keep stock on hand?
We hold stock of common turbo models and exchange units. For less common models, lead times may apply — we’ll confirm availability once you place your order.
4. Can I order for collection?
Yes. Please contact us directly so that we can arrange collection from the shop.
5. Can I cancel or modify an order after checkout?
If your order hasn’t yet been dispatched or booked for service, contact us immediately and we’ll do our best to adjust it.
Workshop & Diagnostics
1. Can you inspect my turbo before exchange?
Yes — we offer a full diagnostic inspection service. Inspection fees are often credited if you proceed with the exchange or repair.
2. Do you test and balance turbos?
Yes — all units are tested, balanced, and quality-checked before dispatch.
3. Can I bring my vehicle for diagnosis?
Yes, by appointment. Our technicians can assess turbo-related issues before replacement.
4. Do you fit turbos?
We can recommend trusted fitment centres or handle the full fitment if arranged in advance.
5. How long does inspection take?
Standard turnaround is 24–48 hours, depending on workload and condition of the turbo.
Warranty
1. What warranty do you offer?
All reconditioned or exchange turbos come with a 6-month warranty on parts and workmanship.
2. What does the warranty cover?
t covers defects due to workmanship or material faults. It does not cover failures caused by oil starvation, contamination, or incorrect installation or related issues.
3. How do I submit a warranty claim?
Contact us, each scenario is unique and will be dealt with independently.
4. How long does a warranty claim take?
Most claims are resolved within 7–10 working days, depending on the unique circumstances of the claim.
5. Do you repair or replace under warranty?
If covered, we’ll either repair, replace, or credit the item depending on the nature of the issue.
Turbo Exchange Program
1. What is a turbo exchange?
You give us your faulty turbo, and we provide a remanufactured, tested replacement — helping you get back on the road faster.
2. Do I have to send my old turbo?
Yes — exchange units are supplied on a core return basis. Your old turbo must be returned in serviceable condition.
3. How long does the exchange process take?
If the model is in stock, we can usually dispatch an exchange unit same day. Courier delivery adds 1–3 days.
Returns & Refunds
1. What is your return policy?
You may return parts within 7 days of delivery for a refund or exchange. Subject to inspection.
2. Can I return a used or fitted turbo?
No — once a turbo or part has been fitted or used, it cannot be returned unless there’s a warranty claim.
3. ow do I request a return?
Email sales@turboformance.co.za with your order number and reason for return. We’ll guide you through the process.
4. When will I receive my refund?
Refunds are processed within 3–5 business days after the returned item has been inspected and approved.
5. Do I have to pay return shipping?
es, return courier fees are the customer’s responsibility unless the return is due to our error or a faulty part.
6. Is there a handling fee?
Yes - we charge a 20% handling fee for parts supplied correctly.
Payments
1. What payment methods do you accept?
We accept EFT, credit/debit cards, and PayFast payments. Workshop jobs can also be paid by card or cash in person.
2. Can I pay on collection?
es — for local pickups or workshop jobs, you can pay when collecting.
3. Is it safe to pay online?
Absolutely. All online transactions are secured through SSL and processed by local reputable South African payment gateways.
4. Can I get a tax invoice?
Yes — a downloadable tax invoice is automatically emailed after payment and available in your My Account → Orders.
Shipping & Delivery
1. Do you offer nationwide delivery?
Yes — we courier parts and exchange units anywhere in South Africa using trusted courier partners.
2. How long does delivery take?
Delivery usually takes 1–3 working days, depending on your location and stock availability.
3. How much does shipping cost?
Shipping fees are calculated at checkout based on your delivery address and package size. For orders exceeding R1500-00, shipping is free.
4. Can I track my parcel?
es — once dispatched, you’ll receive an email or SMS with a tracking number.
5. Can I arrange my own courier?
Yes — you’re welcome to use your own courier. Please contact us to make the relative arrangments.
